For this engagement, our team conducted user research, conceptualized and designed an administrative platform for one of the top five largest banks in the US.
What is a remediation?
A customer remediation is an event or circumstance that causes actual or perceived negative consumer impact, financial or non-financial, or affects a consumer in a way that is not consistent with the client’s vision and values.
We set out to support our client with the redesign of the Issue Remediation Management Tool in order to provide a more intuitive and user-friendly experience for their internal teams. I led the visual design work on this project.
The personalized dashboard is a warm welcome to the user's caseload and to do list. This is where they start their day and it's important that the design and functionality be task-driven. Personalized and contextual experiences for each user type can help make people's day-to-day jobs easier.
Friendly and modern
The customer remediation design system is friendly, fresh, and cohesive. Strong typographic hierarchy, ample white space, and pops of color aid the user in finding essential information when and where they need it during a remediation’s lifecycle.
A framework to build upon
The digital guidelines encompass both the style guide and component library. The style guide is prefaced by design principles that shape the visual experience of the customer remediation process.
Ryan Mowery, Lead UX Designer
Rachel Draper, Lead UX Designer
Molly Doran, Lead Visual Designer
Aaron McCoy, Visual Designer
Eileen Ewing, Junior Visual Designer
Brooke Wendt, Research Lead